Frequently asked questions
The practical questions, answered plainly.
Booking, cancellations, deposits, payment and what we can and cannot promise.
For anything about a particular treatment, the answer is a consultation.
- Consultation first
- 24 hours' notice to cancel
- No result is guaranteed
Before you come
- Do I need a consultation before a treatment?
- Yes. All treatments require a prior consultation and confirmed appointment. Every treatment begins with a physician consultation. A consultation is not a commitment to treatment.
- How do I book?
- Message us on WhatsApp, call the clinic on +971 56 689 2095, leave your details in the form on any page, or email frontdesk@savoyclinic.ae. Our front desk will confirm availability the same day.
- When should I arrive?
- Please arrive 10 minutes before your scheduled time.
- Which languages do you consult in?
- English, Russian, Bulgarian, Arabic, Turkish, Farsi, German, Polish and Tagalog. Each expert's languages are listed on their profile — tell us your preference when you book.
- What medical information do I need to share?
- You agree to disclose accurate and complete medical information, including medication, allergies, prior procedures, and pregnancy. It is what lets your physician treat you safely.
Changes, cancellations and deposits
- What if I need to cancel or reschedule?
- We kindly ask for at least 24 hours' notice to cancel or reschedule. Contact our front desk on WhatsApp or by phone as early as you can and we will reschedule or cancel your booking.
- Is there a charge for late cancellation?
- Late cancellations and no-shows may be subject to a charge.
- Are deposits refundable?
- Deposits for certain treatments may be non-refundable. The front desk will tell you whether a deposit applies to your booking before you pay it.
Payment and packages
- When do I pay?
- Payment is due at the time of treatment unless otherwise agreed in writing. Prices are in AED and exclude 5% VAT.
- Can I transfer a package to someone else?
- Packages and course-based treatments are non-transferable and valid for the period stated at purchase.
Results and privacy
- Are results guaranteed?
- No specific result is guaranteed, and any before-and-after material shown is illustrative of individual cases only. Results vary between individuals and no particular outcome is promised. Device suitability is confirmed at consultation — never before.
- Is WhatsApp the best way to reach you?
- Yes — most people write to us on WhatsApp and the front desk answers within the hour during opening times. If you prefer, leave your details in the form on any page and we call you back; the form goes straight to the front desk.